Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
settings

PRIVACY POLICY

This privacy policy sets out how Kirk Brown and Sons uses and protects any information that you give Kirk Brown and Sons when you use this website. Kirk Brown and Sons is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kirk Brown and Sons may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8/15/2017. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


What Our Customers Are Saying

I've been to a lot of auto shops. None comes close to the kind of service you get from Kirk Brown.

I have trusted Kirk Brown with my auto service needs for over 20 years. They are thorough, informed about my Volvo, and do not make unnecessary repairs.

Always a good experience, fast and friendly service. Prices are very fair and you always get honest answers.

Excellent service, clear communication, very thorough.


-Michelle R.

Awesome. We took a car there we were considering buying and they checked it out for us. They did a very thorough job.


-Marsha G.

There service was excellent, they checked out my car found the problem. I will be recommending them to anyone I know, they were honest and upfront about the work I needed done.


-Michael W.

Personable, hard-working, and efficient. So glad I have them. Highly recommend.


-Caitlin S.

Overall a good job getting the Jeep to pass inspection, however 2 small issues did stop me giving top marks. 1) The vacuum line to the cabs air vent control had a filter put in (good) however it was put in backwards so none of the vents worked till I flipped it round the right way. 2) I assume to replace the Intake manifold the A/C compressor had to be moved/disconnected because someone for got to re-charge the system afterwards. Not a major problem I had a can of refrigerant in the garage however it did take a while to recharge the system and damn that can gets cold. Not to detract from the otherwise great job they did. I also appreciate the extra effort they went to when sourcing a used manifold online (to help keep the bill down). Needless to say I will be taking both the scion and the Jeep back for inspection next year


-James S.

My car suddenly evacuated all of its coolant, thankfully from behind the radiator and not from the radiator itself. Thinking I had a simple punctured lower hose, but not having ramps to look & work on it myself, I took my car to Kirk Brown & Sons this afternoon after dumping some water in the reservoir. They were able to put it up immediately and diagnose the problem - obnoxiously, the heater core had blown. I was surprised when they offered me both reasonable solutions to the problem - replace the heater core or simply bypass it. Most places wouldn't have offered the latter solution, since it's much cheaper. Still, I opted for the former, since I wanted the heat to work in my car. Bill White, the gentleman I dealt with there, was very honest and straightforward, and gave me a fair price to replace the core and the connector hoses, which he was able to obtain today, getting my car back to me in just over four hours. I highly recommend this auto shop; in a sea of shady mechanics, I was duly impressed by the square deal and speedy turnaround I received here.


-Ian F.

We have relied on them for years (nearly two decades). They always deliver excellent service with integrity. In addition, they are really great mechanics and diagnosticians. For example, we recently took our 2006 Toyota van to them when it began to shift roughly and display the "check engine" light. The local Toyota dealer read the OBD2 code and, in less than 30 minutes of "diagnostic" time, decided a $6500 transmission was needed. BIll and his colleagues were not convinced, and took the time to actually diagnose the problem, which turned out to be not the transmission, but rather a combination of a bad computer and weak signal from one of the sensors. They made the repairs, and they were spot on. The transmission was and is fine, and the problems went away.


-Rodney A.

The guys at Kirk Brown are awesome. It's a family business with a long, long history of serving Cotswold well. They're fair, honest, friendly and dependable. A real pleasure. I mean seriously, when was the last time you saw ANYTHING on Google with a 30/30 rating? The finest restaurants in town barely top 25. Kirk Brown deserves it. Don't go anywhere else.


-Kenneth S.

This could be the best auto shop in Charlotte. The guys at Kirk and Sons make you feel like a welcome customer from your first visit. They do NOT try to oversell you on getting more work done than is necessary. I brought my car in with an accelerator sensor issue- Autozone quoted me $200 for the part alone to fix this issue. When I brought it in to Joey he took a look and decided that by simply cleaning the attached throttle box the sensor could function properly. A few hours later (they were slammed that day) I get a call from Joey that the throttle box had been cleaned and the car tested for 20 miles without incident. These guys are quick, professional, and are native English speakers which can help when trying to navigate the confusing world of auto repairs.


-Robert S.

Great shop! They know how to truly repair cars.


-Jay K.

Fantastic, knowledgeable people who you can TRUST! !!


-Murphy C.

My family and I have taken many vehicles to this shop. They are always kind and understanding and patient. They don't mind explaining what the problem is and they always let you know upfront what the cost is going to be. I would and will recommend them to anyone in need of an honest fair mechanic!


-Beth H.

What a great shop!!! Fast, friendly, they know what they do, they fix nearly everything a dealer would do, but cheaper. They do not sneak around wrong and high prices. Had my car there for some repairs and I was always happy after that. Trustworthy!


-Chiffre N.

I can't believe how lucky I got to have found a great place to service my car in the Charlotte area. Joey and his family have consistently done quality repairs on my car, flexible with time, and have given me rides back to my house instead of hanging around the shop for hours. Unfortunately, I've moved out of NC, but if I'm in town they will definitely be checking my car. A hidden gem of Charlotte!


-Johanna S.
  • ACDelco
  • Jasper
  • NAPA
  • Parts Plus
  • NC independent Garage Owners
  • Car Care Aware
  • Call Us For Service: 704-366-5321